ONLY THE CALLER COUNTS! MASTERING EMOTIONALLY DIFFICULT PHONE CONVERSATIONS
Anyone can do simple conversations. But what if the companion seeker and I don't want the same thing? What if emotions come up that we don't want to hear? For example, it is not easy to endure aggression or powerlessness. How can we keep control of the conversation in our hands? How can we conduct such conversations well and confidently so that we and those seeking support end the conversation with hope?
Theologian, social worker, supervisor, psychotherapist, coach, author, president of TelefonSeelsorge Deutschland e.V., head of TelefonSeelsorge Aachen-Eifel, lecturer at Katho NRW for online counseling. Co-developer of the EU projects. ListeningSkills and MonaLisa Publication: "Conversations to the point”.